Privacy Policy

Last updated: August 2026

1. What we collect

When you create an account, place an order, or contact support, we collect:

• Account details — name and email address, and a securely hashed password (we never store your actual password).
• Order details — the destinations and plans you buy, order totals, and status.
• Payment information — handled directly by PayPal, our payment processor; SimHop does not store your full card number.
• Support conversations — messages you send through live chat or email, including to our AI-assisted support system.
• Basic technical data — things like your selected display currency and cart contents, stored locally in your browser.

2. How we use it

• To create and manage your account and process orders.
• To deliver your eSIM and provide activation support.
• To respond to support requests, including through our AI-assisted chat.
• To send order-related emails (confirmations, activation help, top-up reminders).
• To improve the site and catch fraud or abuse.

3. AI-assisted support

Some support conversations are handled by an automated assistant that can look up your own account's orders and eSIM status to answer questions faster. It only ever accesses data tied to your authenticated account — never other customers' data — and full payment card numbers and passwords are never exposed to it. Conversations may be logged to improve support quality and are retained under the same limits as other account data described below.

4. Who we share data with

We share the minimum necessary data with:

• Our eSIM wholesale/fulfillment partner, to provision and deliver your eSIM.
• PayPal, our payment processor, to process transactions.
• Email delivery services, to send order and account emails.

We don't sell your personal data to anyone.

5. Cookies and local storage

SimHop uses your browser's local storage and a session cookie to keep you logged in, remember your cart and currency preference, and keep the site working smoothly. We don't use third-party advertising trackers.

6. Data retention

We keep account and order data for as long as your account is active, and afterward only as long as needed for legal, accounting, or fraud-prevention purposes. You can ask us to delete your account and associated data at any time — see below.

7. Your rights

Depending on where you're located, you may have rights to access, correct, export, or delete your personal data, and to object to certain uses of it — for example under the UK/EU GDPR if you're in the United Kingdom or European Union. To exercise any of these, email us and we'll respond within a reasonable time.

8. Children's privacy

SimHop isn't directed at children, and we don't knowingly collect data from anyone under 16. If you believe a child has given us personal data, contact us and we'll remove it.

9. Security

We use industry-standard practices to protect your data, including hashed passwords and access controls that scope our AI assistant and support tools to only the data needed for the task at hand. No system is 100% secure, but we take reasonable steps to protect your information.

10. Changes to this policy

We may update this policy as SimHop grows. We'll update the date above whenever we do.

11. Contact

Questions about this policy, or want to exercise a data right? Email simhop@vixelcreativestudio.com.